Touch Life:
Strong brands have a clear and sharp point of view about the life their core audiences. They embrace their concrete strengths and elevate them towards a more human stance that will inspire, change behaviour, trigger reflection, reinforce attitudes, etc.
Self-celebratory and self-referential approaches no longer are able to build relevance.
At Every Touch Point:
But a strong positioning requires consistent and impactful implementation. Otherwise, it becomes an intention, an abstraction; not something real. Ensuring to communicate the brand’s perspective at all touch points – its internal audience, its channels, its product and service architecture and its stakeholders– means ensuring that the investment will yield returns and engagement.